Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You'll need to provide your delivery address in Mozambique and select your preferred payment method.

There is no minimum order amount, but shipping costs may vary based on order size. We recommend ordering larger quantities to make the most of shipping costs.

You can modify or cancel your order before payment is confirmed. Once payment is confirmed and the order is processing, modifications are no longer possible.

We accept M-Pesa, bank transfers (BIM, Standard Bank Mozambique), and other local payment methods. All prices are displayed in Mozambican Meticais (MZN).

Products are priced in South African Rand (ZAR) by suppliers. We convert prices to MZN using current exchange rates. The rate is locked when you confirm your order.

Yes, all payments are processed securely. We use industry-standard encryption and never store your payment details.

Delivery typically takes 5-10 business days depending on your location in Mozambique. Cross-border processing and customs clearance are included in this timeframe.

We deliver to all major cities in Mozambique including Maputo, Beira, Nampula, and surrounding areas. Enter your address at checkout to confirm availability.

Once your order ships, you'll receive a tracking number via SMS. You can also track your order status in your dashboard or on our Track Order page.

All our shipments include customs clearance. In rare cases where additional documentation is needed, we'll contact you promptly. MozaMarket handles all import compliance.

We accept returns within 7 days of delivery for items that arrive damaged or are different from what was ordered. Items must be unused and in original packaging.

Contact our support team with your order number and photos of any issues. Approved refunds are processed within 5-7 business days to your original payment method.

If your order arrives damaged, please take photos immediately and contact us within 48 hours. We'll arrange a replacement or refund.

Click 'Register' and enter your phone number. We'll send you a verification code via SMS. You can also register using email.

KYC verification is required for compliance with cross-border trade regulations. It protects both buyers and sellers and increases your transaction limits.

We follow strict data protection practices. Your data is encrypted, stored securely, and never shared with third parties except as required to process your orders.