Privacy Policy

1. Introduction

MozaMarket Lda ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Account credentials
• Payment information
• Identity documents (for KYC verification)
• Business information (for Suppliers)

2.2 Automatically Collected Information

When you access our platform, we may automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Verify your identity and prevent fraud
• Communicate with you about orders and services
• Improve and personalize our platform
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing

We may share your information with:

• Suppliers: To fulfill your orders (name, delivery address, contact info)
• Payment Processors: To process payments securely
• Logistics Partners: To deliver your orders
• Government Authorities: When required by law or for customs clearance
• Service Providers: Who assist in operating our platform

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time
• Data portability

To exercise these rights, please contact us at privacy@mozamarket.com.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our platform.

9. International Transfers

As a cross-border commerce platform, your information may be transferred to and processed in South Africa. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@mozamarket.com
• Address: Maputo, Mozambique